Thank you for your post!
I'm sorry for the delay, as we had an error which resulted in a few threads not showing in our feed.
Are you still needing assistance? What's your order number?
Have a nice day!
My issue has been resolved however I have not yet received the refund for
my first purchase.
I called and was advised that the refund has been processed and it's over a
week now. I have yet to see the funds in my account.
I'm sorry for the inconvenience!
It can take 7-10 business days for refunds to process through the Automated Clearing House and be available in your account. If that much time has elapsed, please call our customer care team to inquire: 877-762-2974.
I hope this helps. Have a nice evening!