3 Replies Latest reply on Sep 6, 2017 12:40 PM by cole.hackett

    Leader Having Trouble Loading Observers for LPI Online 360

    Leslie LeMaster

      Hello LPI Online Community!

       

      I have a Leader in a current administration that has completed his Self Survey and says he uploaded his 10 observers. However, they are not showing up as loaded on my Administrator screen.

       

      Ideas?

        • Re: Leader Having Trouble Loading Observers for LPI Online 360
          cole.hackett

          Hi Leslie,

           

          Thank you for reaching out. To view a Leader's observers first select the 'Manage Observers' item from the LPI 360 (or relevant assessment) window. Next select the folder the Leader's assessment resides then select the Leaders name. You should then see an item that says 'Manage Observers'. This will allow you to as the administrator to add or delete observers from the the assessment.

           

          I hope this answers your question!

           

          -Cole

            • Re: Leader Having Trouble Loading Observers for LPI Online 360
              Leslie LeMaster

              Actually it does not Cole.

               

              I have several leaders in my IL-DOC program adminstration that load their observers, and when they attempt to save them, the system does not save them, even though it looks like it does. And when I look at my admin dashboard, it says no observers are loaded.

               

              I work for the National Institute of Corrections, and they work for the Illinois Department of Corrections.

               

              And advice I can give them short of having them call LPI Online Tech Support? Several have attempt to load their observers several times with the same result. This is quite frustrating.

               

              My best,

               

              Leslie LeMaster, NIC

               

               

               

              Leslie S. LeMaster, Executive Producer, NIC Broadcasts, Technical Assistance Manager and Correctional Program Specialist

              Academy Division| llemaster@bop.gov| 303-338-6620

              National Corrections Academy

              11900 East Cornell Avenue

              Unit C

              Aurora, Colorado 80014

              Fax: 303-338-6601

              1-800-995-6429

              http://NICIC.gov/HelpDesk

               

               

               

              >>> Cole with Wiley <reply@wiley.com> 8/31/2017 4:00 PM >>>

               

               

               

              Leader Having Trouble Loading Observers for LPI Online 360

              reply from Cole with Wiley in Customer Support: LPI - View the full discussion

               

               

               

              Hi Leslie,

              Thank you for reaching out. To view a Leader's observers first select the 'Manage Observers' item from the LPI 360 (or relevant assessment) window. Next select the folder the Leader's assessment resides then select the Leaders name. You should then see an item that says 'Manage Observers'. This will allow you to as the administrator to add or delete observers from the the assessment.

              I hope this answers your question!

              -Cole

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            • Re: Leader Having Trouble Loading Observers for LPI Online 360
              cole.hackett

              Hi Leslie,

               

              The leaders may be attempting upload their leaders using a spreadsheet. If this is the case please have them check the formatting or attempt to upload the observers manually. If the issue persists please have them contact us directly so that we can investigate the issue further.

               

              LPI Support line: 877.591.7762

               

              -Cole