Thank you for your post!
Cole emailed you a new code, last night, which you can use to register the GMAT 2016 book. There was an error with the deployment of the IR platform with the 2017 book, but all of the questions are the same, so you'll simply register the 2016 book and access the IR questions through there.
Please let me know if you have any questions. Have a great day!
Thanks for your support. The key is working.
However, I am facing problem with accessing the questions on the question
bank. After I select the difficulty level, choose the section that I want
to test and enter the session name and number of questions, a window
appears saying that the system is preparing the questions. But the
questions never appear on the screen and the test doesn't begin.
I have tried clearing the cache and cookies and also in the private
browsing mode. But it just doesn't seem to work.
I'm sorry for the continued difficulties!
Those solutions would certainly be what I would recommend. I might also ask you to try another browser. Do you have Firefox or Chrome, and could you try in a new one to see if that helps?
If it doesn't, is possible to take a screen shot of the issue?
Have a nice evening!