2 Replies Latest reply on May 22, 2017 12:41 PM by Adrian Jarrell

    How can I get the option to register as a guest to appear - and remain - in my WileyPlus section?

    Adrian Jarrell

      I'm teaching a BlackBoard-paired class using WileyPlus.  The option to register as a guest was not available at first, but WileyPlus Support enabled it.  Now, a few days later, it's not available again.   Is there something I'm doing to cause this?  Is there anything I could do to fix it?

        • Re: How can I get the option to register as a guest to appear - and remain - in my WileyPlus section?
          Tom with Wiley

          Hello Adrian,

           

          I've pulled you up in the system, and it appears you did have an "Adrian Jarrell-PreviewUser" account, though I believe that is on the Blackboard Administrators side.  Meaning, a different blackboard ID than your regular Instructor Access.

           

          I recommend reaching out to your Blackboard Admin to see if this is something they can assist you with, if they can't, please reach out to your WileyPLUS Account Manager or Implementation Specialist to assist.

           

          Sincerely,

           

          Tom with Wiley

           

          -- EDIT:

           

          Clarification: I'm sorry Adrian, this "PreviewUser" is generated when you access WileyPLUS in the student view of Blackboard.  Again, something you may have to talk to your Blackboard Admin about. - Tom