6 Replies Latest reply on Aug 8, 2017 1:54 AM by Wiley Customer Support

    Quiz problems

    eat rpm
    eat rpm Apr 21, 2017 12:57 AM

      Hi Customer Support

       

      I've just completed a quiz in Cloud+. I answered all the questions but this is the summary I got:

      • Total Questions in Quiz - 10
      • Total Questions Attempted - 0
      • Total Questions Bookmarked - 0
      • Total Questions Skipped - 10

       

      I didn't skip any questions so why does the system think I did?

       

      I white-listed Ublock Origin for Wiley.com in case it was interfering, but it looks like the problem wasn't that ... any ideas?

       

      thanks

       

      Eat

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        • Re: Quiz problems
          Tom with Wiley
          Tom with Wiley Support Apr 21, 2017 10:11 AM (in response to eat rpm)

          Hello Eat,

           

          I'm sorry about that, what most likely happened is that when you selected your answer, you clicked "next" to take you to the next question, rather than "submit answer."  Thus, your answers weren't recorded.

          submit_answer.PNG

           

          If this isn't the case, please provide a screenshot after completing the test and pressing the "review" button.

           

          Thanks for reaching out!

           

          Sincerely,
          Tom with Wiley

          • Re: Quiz problems
            eat rpm
            eat rpm Apr 25, 2017 3:54 AM (in response to eat rpm)

            Hi Tom

             

            Thanks for the reply. I didn't realize that was necessary.

             

            If I have any more problems, I'll contact support again.

             

            Regards

             

            Eat

            • Re: Quiz problems
              Wiley Customer Support
              Wiley Customer Support Aug 8, 2017 1:54 AM (in response to eat rpm)
              Hello Eat, I'm sorry about that, what most likely happened is that when you selected your answer, you clicked "next" to take you to the next question, rather than "submit answer."  Thus, your answers weren't recorded. If this isn't the case, please provide a screenshot after completing the test and pressing the "review" button. Thanks for reaching out! Sincerely,Tom with Wiley
              • Re: Quiz problems
                Wiley Customer Support
                Wiley Customer Support Aug 8, 2017 1:54 AM (in response to eat rpm)
                Hi Tom Thanks for the reply. I didn't realize that was necessary. If I have any more problems, I'll contact support again. Regards Eat
                • Re: Quiz problems
                  Wiley Customer Support
                  Wiley Customer Support Aug 8, 2017 1:54 AM (in response to eat rpm)
                  Hello Eat, I'm sorry about that, what most likely happened is that when you selected your answer, you clicked "next" to take you to the next question, rather than "submit answer."  Thus, your answers weren't recorded. If this isn't the case, please provide a screenshot after completing the test and pressing the "review" button. Thanks for reaching out! Sincerely,Tom with Wiley
                  • Re: Quiz problems
                    Wiley Customer Support
                    Wiley Customer Support Aug 8, 2017 1:54 AM (in response to eat rpm)
                    Hi Tom Thanks for the reply. I didn't realize that was necessary. If I have any more problems, I'll contact support again. Regards Eat
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