I have just purchased a $70 eLearning space text (Management Information Systems). I then tried to log into WileyPlus to redeem the code I had received via my email address. Tried logging on using my email address and password, wasn't working. So, I tried to change my password. Then, a red text came up saying that the same email address was incorrect or not on the system. The email address I had JUST USED and received the code through. I tried to log in again for another 20 minutes without any success.
This is really frustrating and unprofessional, and it is making me reconsider having bought the eLearning version for $70 instead of paying $85 for the added offline eText. If I am having so much difficulty accessing the online version during the semester, this could have a serious impact on my study. I had (incorrectly) assumed that since I was paying $70 for an online resource, that it would be easily accessible at any time without any problems.
I would like to know if I can just exchange the $70 eLearning text i just purchased, for the $85 version with the offline VitalSource eText, to avoid further potential disruptions to my study. I understand that it says I have to purchase the other digital text in order to get an exchange afterwards, but I can't afford to wait 2 weeks or more for the refund, and I also have other expensive books to purchase this week.
I would really appreciate some kind of assistance with this as soon as possible.
I'm sorry to hear that you're having difficultly registering, can you provide the email address you were using to register? When registering for WileyPLUS for the first time please be sure to use the 'Create new account' button when redeeming your code