3 Replies Latest reply on Feb 22, 2017 10:49 AM by Tom with Wiley

Registration through university site

Amanda Deme Feb 20, 2017 2:04 AM

I have puchased the Wiley Learning space for one of my subjects but can't access it through my university page. A few other class mastes are having the same issue. Has anyone else experienced this? The following message keeps coming up:

We are sorry, but we are experiencing difficulty identifying the class you are trying to register for. Please contact our Technical Support Departmentfor assistance.

Re: Registration through university site

Tom with Wiley Feb 20, 2017 3:03 PM (in response to Amanda Deme)

Hello Amanda, I'm sorry you're having this trouble. Please, provide me with the 6-digit course code for your WileyPLUS class, and I should be able to resolve the error you are receiving when trying to access it.

Sincerely,

Tom with Wiley

Senior Technical Support Rep; Community
https://hub.wiley.com/community/support
WILEY
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- Re: Registration through university site
  
  Wendy Newman-Gerwen Feb 20, 2017 4:23 PM (in response to Tom with Wiley)
  
  Hi Tom
  
  Thank you for your assistance.
  
  Our unit is 9042 - Anatomy & Physiology
  University of Canberra
  My student number is: u3077356
  
  Kind regards
  Wendy Newman-Gerwen
  
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  - Re: Registration through university site
    
    Tom with Wiley Feb 22, 2017 10:49 AM (in response to Wendy Newman-Gerwen)
    
    Wendy & Amanda--I've created two individual support cases for you, and have escalated this to our Case Management Department within Tech Support. They will be reaching out to you via email.
    
    Sincerely,
    
    Tom with Wiley
    
    Senior Technical Support Rep; Community
    https://hub.wiley.com/community/support
    WILEY
    
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