1 Reply Latest reply on Nov 28, 2016 8:09 AM by Karen Sales

    Error while downloading the ebook

    Kirill Zimin

      I'm continuously receiving an error message 'An error occurred while downloading your eBook. Please try downloading the eBook again.' while trying to download the ebook i've purchased. Could you please help me on this?



      Kirill Zimin

        • Re: Error while downloading the ebook

          Dear Kirill


          Thank you for your enquiry.


          Please be advised that I have converted this discussion to Case No. 01448358, in order to pass your enquiry onto our Technical Support Department for further assistance.


          One of our colleagues will contact you shortly.


          Kind Regards


          Karen Sales

          Customer Service Advisor