Hi, My WileyPlus won't work. I've cleared my cache and cookies already but I'm still getting the message that I need to do so. What am I doing wrong?
Thank you for your post!
Regardless of the error you are encountering, the below troubleshooting steps are great for isolating an issue. If an error occurs in one browser, but works in another, that means it is most likely a browser caching issue. If an error persists in multiple browsers, then the error may rest within the account and further investigation would be necessary. Screen shots of the issue are very helpful when contacting technical support (How to take a screen shot: http://goo.gl/WDqKg7)
1. Clear your browser's cache and cookies: http://www.goo.gl/4ZrZFX
2. Try with Incognito/Private Browsing Mode: https://goo.gl/11oLbn
3. Test with a different browser. Preferably, Mozilla Firefox. You can download Mozilla Firefox, if you don't already have it, here: http://goo.gl/7ICv2
Please let me know if you have any questions. Have a great day!