1 Reply Latest reply on Oct 14, 2016 3:53 PM by Chrys C.

    I am using Internet Explorer for the Sybex Test Banks. The session times out.

    Melinda Bensman

      I am using Internet Explorer for the Sybex Test Banks for CISSP. The session times out. I was able to begin reviewing the questions I missed on Test 1, however the session timed out again while reviewing the incorrect questions/answers and I can't get back to my test now to review the test questions.

        • Re: I am using Internet Explorer for the Sybex Test Banks. The session times out.
          Chrys C.

          Hello Melinda,

           

          Thank you for your post!

           

          Regardless of the error you are encountering, the below troubleshooting steps are great for isolating an issue. If an error occurs in one browser, but works in another, that means it is most likely a browser caching issue. If an error persists in multiple browsers, then the error may rest within the account and further investigation would be necessary. Screen shots of the issue are very helpful when contacting technical support (How to take a screen shot: http://goo.gl/WDqKg7)

           

          1. Clear your browser's cache and cookies: http://www.goo.gl/4ZrZFX

          2. Try with Incognito/Private Browsing Mode: https://goo.gl/11oLbn

          3. Test with a different browser. Preferably, Mozilla Firefox. You can download Mozilla Firefox, if you don't already have it, here: http://goo.gl/7ICv2

           

          Please let me know if you have any questions, or if the issues persists. Have a great weekend!

           

          - Chrys