1 Reply Latest reply on Oct 5, 2016 12:51 PM by Chrys C.

    login issue

    YIXUAN LI

      Dear,

             Hello, I met some trouble to login my account, which shows my password is wrong.So I chose the 'password forget' option. And it would sent me a new password, but i waited for a whole day, i did not receive anything.More importantly, my assignment will due today, could you reset my password right now?My username is u5724620@anu.edu.cn, which also is my email.Hope your answer as soon as possible. Thank you.

       

       

       

       

                                                                                                                                                                                                                            Diana

        • Re: login issue
          Chrys C.

          Thank you for your post!

           

          I have created a case in order to assist you.

           

          How to access your case:

          1. Navigate to: https://hub.wiley.com/community/support/wileyplus

          2. Locate the 'Contact History' header.

          3. Find your case in the list, and click where it says: CASE No. ########.

          3a-1. If you do not see your case, click 'More...' in the lower-right corner.

          3a-2. Click on the case number in the list  of cases.

           

          From there, please update your case with the below requested information.

           

          - Instructor's Name

          - Textbook Title+Edition

          - Registration Code

          - School you are attending

           

          You may also respond to the email I sent to you and it will update with me.

           

          Please let me know if you have any questions. Have a great day!

           

          - Chrys