1 Reply Latest reply on Sep 30, 2016 12:07 PM by Chrys C.

    Can't access the chapters

    L P

      Dear Sir or Madam,

      Thank you for providing this technical support. When I click on the Chapter I need to read, it just shows up as a blank page. Please assist. Thank you

        • Re: Can't access the chapters
          Chrys C.

          Thank you for your post! I'm sorry for any inconvenience.

           

          Regardless of the error you are encountering, the below troubleshooting steps are great for isolating your issue. If an error occurs in one browser, but works in another, that means it is most likely a browser caching issue. If an error persists in multiple browsers, then the error may rest within the account and further investigation would be necessary. Screen shots of the issue are very helpful when contacting technical support (How to take a screen shot: http://goo.gl/WDqKg7)

           

          1. Clear your browser's cache and cookies: http://www.goo.gl/4ZrZFX

          2. Try with Incognito/Private Browsing Mode: https://goo.gl/11oLbn

          3. Test with a different browser. Preferably, Mozilla Firefox. You can download Mozilla Firefox, if you don't already have it, here: http://goo.gl/7ICv2

           

          Please let me know if you have any questions. Have a great weekend!

           

          - Chrys