1 Reply Latest reply on Sep 8, 2016 2:52 PM by Chrys C.

    issues with assignments and system crashes

    Mark Lesser

      Students are having technical issues - WileyPLUS is crashing while they are doing assignments, or it is not allowing them to answer certain questions in the assignment. Thoughts and possible solutions are welcome.

      Thanks

        • Re: issues with assignments and system crashes
          Chrys C.

          Hello Mark,

           

          Thank you for your post! I'm sorry for the delay in providing a response.

           

          Primarily, I would recommend students contact us with any technical difficulties they are having. There's no blanket solution for this broad range of issues. Perhaps recommend Firefox, or clearing cache and cookies if encountering troubles. Other than that, we will need to troubleshoot each individual student's technical issue.

           

          Please let me know if you have any other questions. Have a great day!

           

          - Chrys