Thank you for your post. I am sorry for any inconvenience!
What is your promo code and the order confirmation number you received via email?
Have a good evening!
Discount Code: SFS10
Order Confirmation: 307780059
Thank you for the reply!
Thank you, Katrina!
Case 04833974 has been created for our Customer Care team to review.
Please let me know if you have any questions.
Have a great day!