7 Replies Latest reply on Oct 9, 2019 3:33 PM by Chrys C.

Can't Purchase Access to WileyPlus

angela zhang Sep 27, 2019 6:19 PM

My class is using WileyPlus and accessing it through Canvas. I go to Canvas, go to my class,click on the WileyPlus link, and click on the option that says " I want to purchase instant access to WileyPLUS". I click add to cart, entering my email and password for WileyPLUS Shopping Cart account. I click on Continue and a gray screen shows up saying "txchttp.wileypay.com refused to connect." I can't complete my purchase.

Re: Can't Purchase Access to WileyPlus

Chrys C. Oct 1, 2019 6:04 PM (in response to angela zhang)

Hello Angela,

Thank you for your post. I am sorry for any inconvenience!

Please call our Customer Care team and order over the phone, instead: 877-762-2974

Please let me know if you have any questions. Have a great day!

Chrys
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- Re: Can't Purchase Access to WileyPlus
  
  Jhon Castillo Oct 1, 2019 11:33 PM (in response to Chrys C.)
  
  Hello, I have the same problem, and I already called to customer care team, and they do not give me a solution. What Could I do?
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  - Re: Can't Purchase Access to WileyPlus
    
    Chrys C. Oct 7, 2019 3:37 PM (in response to Jhon Castillo)
    
    Hello Jhon,
    
    Thank you for the screen shot.
    
    There doesn't appear to be any error message in the image you provided. You will want to completely fill out all fields before submission (including your billing address). What is the error you are encountering?
    
    Have a great day!
    
    Chrys
    
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    - Re: Can't Purchase Access to WileyPlus
      
      Jhon Castillo Oct 8, 2019 12:19 PM (in response to Chrys C.)
      
      Hello Chrys, how are you?
      I am having that trouble, I need help in order to get access to WILEYPLUS, please Could you help me ?
      
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      - Re: Can't Purchase Access to WileyPlus
        
        Chrys C. Oct 8, 2019 5:29 PM (in response to Jhon Castillo)
        
        Hello Jhon,
        
        What is the error you are encountering?
        
        Have a great day!
        
        Chrys
        
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        Re: Can't Purchase Access to WileyPlus
        
        Jhon Castillo Oct 9, 2019 3:15 PM (in response to Chrys C.)
        
        Hello, when I try to purchase WileyPlus, it ask me for the Promotional Code......
        
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        Re: Can't Purchase Access to WileyPlus
        
        Chrys C. Oct 9, 2019 3:33 PM (in response to Jhon Castillo)
        
        Hello Jhon,
        
        The promo code is not required.
        
        Your instructor would have provided you with a promo code, if one is available for your course.
        
        Have a great day!
        
        Chrys
        
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