Thank you for your post. I am very sorry for the inconvenience!
Your urgent case (03871990) has been sent to our Customer Care team's management for review. I have made sure to include all of the information which you previously provided, in the case notes, to help expedite their review. Once they have resolved the issue, you can expect your situation to be referenced as a training opportunity with the teams who were involved with this process.
I appreciate you taking the time to bring this to our attention, and I hope we have a resolution for you shortly.
Please let me know if you have any questions. Have a good evening!
Thank you for your patience!
I hope our email has reached you. Our Customer Service Team Lead has contacted you regarding the credit, which has been processed.
Please let us know if you have any other questions. Have a great day!