6 Replies Latest reply on Nov 26, 2018 10:50 AM by Chrys C.

Not able to submit my answer

Carina Peinert-Schulze Nov 21, 2018 4:32 PM

I type in my answer and it is correct as the screen turns green but as soon as it refreshes the answer is gone, and the green check mark on the side does not show up. I restarted my computer, refreshed my browser, I don't know what else to do. My assignment is due tomorrow. Please help!

Re: Not able to submit my answer

Danford Smith Nov 21, 2018 4:37 PM (in response to Carina Peinert-Schulze)

I've been having the exact same problem all day, and so have a few other people that've replied to my post.
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- Re: Not able to submit my answer
  
  Carina Peinert-Schulze Nov 21, 2018 4:43 PM (in response to Danford Smith)
  
  I am currently on a private chat with Wiley, and they're trying to resolve the problem. Hopefully it will work soon
  
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  - Re: Not able to submit my answer
    
    Danford Smith Nov 21, 2018 4:48 PM (in response to Carina Peinert-Schulze)
    
    Please tell me what advice they give you, because myself and four other people are having this issue currently.
    
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    - Re: Not able to submit my answer
      
      Carina Peinert-Schulze Nov 21, 2018 5:05 PM (in response to Danford Smith)
      
      They weren't able to resolve the issue. They are now contacting senior support! I provided the person I spoke to with my professor's email so they can inform her that Wiley is having problems. If I were you I would email your professor as Wiley said they do not know how long it will take to resolve the issue. They will be emailing me as soon as the issue is resolved so I can post on here once I get that email.
      
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      - Re: Not able to submit my answer
        
        Danford Smith Nov 21, 2018 5:08 PM (in response to Carina Peinert-Schulze)
        
        Thank you! I greatly appreciate it.
        
        On Wed, Nov 21, 2018 at 5:06 PM Carina Peinert-Schulze <reply@wiley.com>
        
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Re: Not able to submit my answer

Chrys C. Nov 26, 2018 10:50 AM (in response to Carina Peinert-Schulze)

Thank you for your post! I'm sorry for the inconvenience.

You can subscribe to current server conditions through our status page: WileyPLUS Status

Have a great week!

- Chrys
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