1 Reply Latest reply on Nov 13, 2018 2:34 PM by Chrys C.

    Clearing cache/browsing data

    Benjamin Vander Ploeg

      Is there a way around clearing your cache/browsing history every time you connect to Wiley? Not only is it annoying, but I don't always want to clear my browsing history.

        • Re: Clearing cache/browsing data
          Chrys C.

          Hello Benjamin,

           

          Thank you for your post!

           

          Clearing your browsing history is not an effective troubleshooting option. Typically, you will need to clear your browser's cache and cookies, which does not include the browsing history. If you are opening multiple instances of WileyPLUS simultaneously, then you will need to close all open instances of WileyPLUS, clear your cache and cookies and re-open the website in only 1 tab or window.

           

          You could also use a private browsing window, which ignores temporary files, to connect, instead.

           

          How-to: Enable private browsing mode: www.goo.gl/jjYvPw

          How-to: Clear cache and cookies: www.goo.gl/4ZrZFX

           

          I hope this helps! Please let me know if you have any questions. Have a great day!

           

          - Chrys