3 Replies Latest reply on Nov 1, 2018 4:01 PM by Chrys C.

    Videos are busted

    Amber Huyghe
    Amber Huyghe Oct 1, 2018 1:37 PM

      So Live chat was of no use.

       

      How do I either get this issue resolved or reported? I'm seriously NOT paying $200 for 3 months of use and struggling with busted videos.

       

      ALL videos show for less than 2 minutes and then quit. They sit on the 'buffing/refreshing/whatever' until you peel your skin off.

       

      I have 0 patience for wasting money.

       

      I have the Chromebook, using Chrome, and no I'm not using anything else. Happens with wifi at home and on Campus. And no, I'm not going to sit in a coffee shop to do homework.

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        • Re: Videos are busted
          Chrys C.
          Chrys C. Support Oct 2, 2018 5:24 PM (in response to Amber Huyghe)

          Hello Amber,

           

          Thank you for your post! I'm sorry for any inconvenience.

           

          Would you mind responding with a screen shot of a video you're having troubles with?

           

          Have a nice evening!

          - Chrys

            • Re: Videos are busted
              Amber Huyghe
              Amber Huyghe Oct 31, 2018 2:22 PM (in response to Chrys C.)

              Hello,

               

              Trying these videos just raises my blood pressure, to have wasted so much money. I've tried them a few times and was about to ask for help.. I forgot I had asked for help prior. Here is a screenshot from Chapter 10. BOTH Chapter 10 videos don't work. It'll sit there all day if I let it.

              Screenshot 2018-10-31 at 2.21.08 PM.png

                • Re: Videos are busted
                  Chrys C.
                  Chrys C. Support Nov 1, 2018 4:01 PM (in response to Amber Huyghe)

                  Hello Amber,

                   

                  Thank you for your reply!

                   

                  I reviewed the course and was unable to replicate the error with the videos. Would you mind trying with a different browser, or maybe on a different computer with a different network connection?

                   

                  Here are a few links which might help with the issue you're encountering:

                   

                  How-to: Enable private browsing mode: www.goo.gl/jjYvPw

                  How-to: Clear cache and cookies: www.goo.gl/4ZrZFX

                  Download Mozilla Firefox: www.goo.gl/7ICv2

                   

                  Please let me know if you have any questions. Have a great day!

                   

                  - Chrys

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