1 Reply Latest reply on May 29, 2018 8:42 AM by Tom with Wiley

    Reading a book on my iPad

    Akram Khairy

      Hello - I purchased a book last night and was able to read it on my Mac book. This morning I tried to transfer it to my iPad, and following the instructions I downloaded the Bluefire Reader, which requires authorization to an AdobeID. However when entered my AdobeID I got an error that "This item was originally downloaded with a different user account of Adobe ID. To continue, please add the account"

      I have only been using one account. Who can help please?

        • Re: Reading a book on my iPad
          Tom with Wiley

          That's an excellent question, Akram--I would double check the Adobe ID on the authorization in your Macbook.  It is either not-authorized, meaning the Adobe ID has been voided for that download, or it is a different Adobe ID that you used.

           

          Thanks for reaching out!

           

          Sincerely,

           

          Tom with Wiley