1 Reply Latest reply on Mar 16, 2018 9:14 AM by Tom with Wiley

    Error Message Generated When Attempting to Open E-book ACSM in Adobe Acrobat Reader

    Dan Kim

      Hello,

       

      When I select to download and open an e-book which is an ACSM file type, I receive the following message - Adobe Acrobat could not open the 'URLLink.acsm' because it is either not a supported file type or because the file has been damaged.

       

      This is for the CRM for Dummies e-book, which has a link that can only be accessed a single time to download an encrypted file, which should open and be accessible for the user. screen.jpg

       

      Is there anyway to resolve this error?