1 Reply Latest reply on Jan 30, 2018 4:17 PM by Chrys C.

    Unable to log in to my account?

    Cody So

      Hi! After registering and purchasing the online textbook for my accounting course, I discovered I was unable to login. This error message popped up:

       

      Invalid email or password.

      • You may have mistyped your email address or password, or used a different e-mail address when you initially registered for WileyPLUS. Please try again.
      • You may need to register. Please follow the prompts below.
      • If you have forgotten your password, please use the "Forgot Password" feature below.
      • If you believe you have received this message in error, or if you have forgotten the email address with which you registered, contact WileyPLUS Technical Support.

       

      I tried to change my password, but it wouldn't let me do so. My email should be correct as the automated message sent to that email had my name in it. What can I do?

        • Re: Unable to log in to my account?
          Chrys C.

          Hello Cody,

           

          Thank you for your post!

           

          I have reset your password and emailed you the new credentials. Please try and log in, and use the below to clear your cache and cookies or browse in Incognito mode if you're still unable to sign in:

           

          How-to: Enable private browsing mode: www.goo.gl/jjYvPw

          How-to: Clear cache and cookies: www.goo.gl/4ZrZFX

           

          Please let me know if you have any questions. Have a great day!

           

          - Chrys