1 Reply Latest reply on Oct 24, 2017 8:08 AM by Tom with Wiley

    Can't access course

    veronica salcido

      I login to my account but when i try to access my course an error page pops up and suggests i clear my cache and cookies. I have done this several times and it still isn't allowing me access to my course. I don't know what the problem is but i need to access my textbook and do my assignments.

        • Re: Can't access course
          Tom with Wiley

          I'm sorry about that, Veronica--thank you for reaching out. I'm Tom--I'd be happy to help you with this.


          The reason this error occurs is usually that WileyPLUS has read multiple sessions for your account (having WileyPLUS open in more than one window or tab at a time).


               Opening Multiple Sessions


          Please, follow the instructions below on clearing your cache and cookies completely from your browser.


               Clearing Internet Cache for Web Browser


          If this doesn't work, please try closing your browser down completely, re-opening it and accessing WileyPLUS through Private Browsing.


          Please, let me know if this helps.




               Tom with Wiley