Hello Debra,

Thank you for reaching out.  Here is a link on how to move your photos from your phone or mobile device to a Windows 10 machine.  If you are trying to do something else, please replay in detail as to exactly what you are trying to do.

https://support.microsoft.com/en-us/instantanswers/942ddea8-e901-125c-b08e-a9e10315538c/import-photos-from-phone-to-pc

Thanks for reaching out!

Sincerely,
Tom with Wiley