1 Reply Latest reply on Sep 26, 2016 5:51 PM by Chrys C.

    session errors

    Chase Clayton

      the program will not let me re-enter and pick up where I left off on an assignment. Says I need to clean cache and reset cookies

        • Re: session errors
          Chrys C.

          Thank you for your post!


          Regardless of the error you are encountering, the below troubleshooting steps are great for isolating your issue. If an error occurs in one browser, but works in another, that means it is most likely a browser caching issue. If an error persists in multiple browsers, then the error may rest within the account and further investigation would be necessary. Screen shots of the issue are very helpful when contacting technical support (How to take a screen shot: http://goo.gl/WDqKg7)


          1. Clear your browser's cache and cookies: http://www.goo.gl/4ZrZFX

          2. Try with Incognito/Private Browsing Mode: https://goo.gl/11oLbn

          3. Test with a different browser. Preferably, Mozilla Firefox. You can download Mozilla Firefox, if you don't already have it, here: http://goo.gl/7ICv2


          Please let me know if this does not help, or if you have any questions. Have a great day!


          - Chrys