8 Replies Latest reply on Sep 23, 2019 5:03 PM by Chrys C.

WileyPlus not working?

Joshua Oh Sep 9, 2019 12:17 PM

I'm posting this here because Wiley Customer Support hasn't responded to my request for 5 days. I bought WileyPlus along with my course for the full 130USD. However, whenever I try to access the modules or e-Textbook, it tells me to buy WileyPlus again. I have the receipts too to show that I bought WileyPlus. Why can I not access my e-textbook? Do I need to enter in a registration code as well? I tried using the trial too, but all that did was make the trial button disappear. Please quickly help!

Re: WileyPlus not working?

Nicola Lewis Sep 9, 2019 1:12 PM (in response to Joshua Oh)

I have the same problem i just purchase and I cannot access text book? Help please home work is now due today
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Re: WileyPlus not working?

Corina Alb Sep 9, 2019 1:23 PM (in response to Joshua Oh)

I have the same problem as well. I sent the request almost a week ago.
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Re: WileyPlus not working?

Andy Moncada Sep 9, 2019 2:10 PM (in response to Joshua Oh)

I have the SAME PROBLEM
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Re: WileyPlus not working?

Emma Gibbons Sep 9, 2019 2:46 PM (in response to Joshua Oh)

Same here what is going on?
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Re: WileyPlus not working?

Chuck Hoskins Sep 9, 2019 10:57 PM (in response to Joshua Oh)

I got a access/pin and it says invalid. . . . great
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Re: WileyPlus not working?

Chrys C. Sep 11, 2019 5:55 PM (in response to Joshua Oh)

Hi All,

I am sorry for any inconvenience.

Please reach out to our live chat and we should be able to assist. If you do not receive satisfactory assistance, please let me know and I will look into your cases further.

Have a great day!

Chrys
Senior Wiley Technical Support
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- Re: WileyPlus not working?
  
  Nicola Lewis Sep 19, 2019 8:31 PM (in response to Chrys C.)
  
  Still not able to access now i am getting a message my grace is about to expire and i paid on September 9th 2019
  
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  - Re: WileyPlus not working?
    
    Chrys C. Sep 23, 2019 5:03 PM (in response to Nicola Lewis)
    
    Hello Nicola,
    
    Your Grace Period expiration notification will still be emailed, even though you have subscribed. If you have already purchased access, you should be good.
    
    Please let me know if you have any questions. Have a great week!
    
    Chrys
    
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