1 Reply Latest reply on Feb 14, 2018 5:53 PM by Chrys C.

    Respondus Lock Down Browser help.

    Peter Lundell
    Peter Lundell Feb 14, 2018 4:50 PM

      I'm currently trying to take to take an exam on Wiley using the Respondus Lock Down Browser. The Browser opens and runs, but when the test opens there is nothing but a white screen where the exam questions would be and a Forward, Back, Cancel, and refresh buttons in the top left corner of the page. The test is due tonight, and I have tried everything I can.

        • Re: Respondus Lock Down Browser help.
          Chrys C.
          Chrys C. Support Feb 14, 2018 5:53 PM (in response to Peter Lundell)

          Hello Peter,

           

          Thank you for your post!

           

          I'm sorry for any inconvenience. My recommendation would be the following:

           

          1. Clear cache and cookies from your primary browser, as a general precaution.

          2. Close all open applications before attempting to launch the assignment.

          3. Uninstall and reinstall Lockdown Browser, using this link: Install LockDown Browser in WileyPLUS

          4. Restart your computer.

          5. Temporarily turn off your anti-virus software, as it may be blocking the connection.

          6. Try with another computer user account, or on a different computer if possible.

           

          I hope these suggestions help! Ultimately, you might need to simply take a screen shot for your instructor to verify the issue you're encountering.

           

          Please let us know if you have any questions. Have a nice evening!

           

          - Chrys

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