8 Replies Latest reply on Oct 29, 2018 10:32 AM by Tom with Wiley

Registration code problem.

Mirage Tang Jan 18, 2018 1:36 PM

Having a problem with Wiley Plus. Every time I try to enter in my registration code, this message appears :

The registration code you entered has already been used. Registration codes can only be used once. If you believe you have received this message in error, contact WileyPLUS Technical Support.

This is impossible due to the fact that I have just purchased "Accounting Principles Volume 1" brand new, along with Wiley Plus at my school bookstore.

Help!

Re: Registration code problem.

Chrys C. Jan 18, 2018 2:39 PM (in response to Mirage Tang)

Hello Mirage,

Thank you for your post!

I see that you're currently registered to "18W_ACC2201_010: 18W_ACC2201_010 Financial Accounting I" through a Blackboard integrated class section.

Please go ahead and opt to use the Grace Period and let me know so I can verify the section and identify the issue.

Alternatively, what is your instructor's name and the section you need to access?

Have a nice afternoon!

- Chrys
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- Re: Registration code problem.
  
  Douglas Gray Jan 18, 2018 8:15 PM (in response to Chrys C.)
  
  I am having the same problem, however, I used the registration code to create an account on the site itself. Does this mean I can only access WILEYPLUS on the website, or can I still use canvas? side note: I already Started the grace period on canvas.
  
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  - Re: Registration code problem.
    
    Tom with Wiley Jan 19, 2018 8:41 AM (in response to Douglas Gray)
    
    Douglas -- the fastest way to resolve this would be for you to enter into LIVE CHAT, here on our support site. Provide the agent with your STAND ALONE registration code, and explain that you're supposed to be registered in Canvas. They will assist you getting registered properly.
    
    Sincerely,
    
    Tom with Wiley
    
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Re: Registration code problem.

Claudia Gonzales Jan 19, 2018 8:14 PM (in response to Mirage Tang)

I am having the same problem and cannot find simple help or tech support or any kind of HELP!
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- Re: Registration code problem.
  
  Tom with Wiley Jan 22, 2018 8:43 AM (in response to Claudia Gonzales)
  
  Please, follow this link and click on LIVE CHAT for Technical Support assistance:
  
  Customer Support: WileyPLUS
  
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Re: Registration code problem.

Naomi Black Jan 21, 2018 7:29 PM (in response to Mirage Tang)

I am having the same problem as Mirage!
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Re: Registration code problem.

Jaquisha Griffin Oct 27, 2018 1:45 AM (in response to Mirage Tang)

I purchased a code and my code is not working. Need a new code as soon as possible.Assignments are due soon.
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- Re: Registration code problem.
  
  Tom with Wiley Oct 29, 2018 10:32 AM (in response to Jaquisha Griffin)
  
  I'm glad to see you contacted support through LIVE CHAT, Jaquisha--that is the fastest way to resolve registration issues.
  
  Sincerely,
  
  Tom with Wiley
  
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