What are the trading terms and conditions for customers located in Australia, New Zealand, PNG, or Fiji?
Trading Terms & Conditions
1. Prices, Ordering
All prices quoted are in Australian dollars and are GST inclusive unless otherwise stated. All prices are subject to change without notice.
2. Freight and delivery
John Wiley & Sons Australia, Ltd (Wiley) deliveries within Australia are made via Australia Post eParcel service. Orders are dispatched from Brisbane and delivery times vary from approximately 2 to 8 days from dispatch date depending on the destination. Freight charges are as follows:
1 item $8.50
2 items $9.70
3 items $10.90
4 items $12.10
5 items $13.30
6 or more items, please e-mail Customer Service for a quote.
Outside of Australia
Deliveries to overseas destinations are made via Australia Post Airmail service. Delivery time is approximately 10 to 14 days depending on the destination. Overseas deliveries may also attract a local customs charge, levy or other taxes upon entry into your country. Wiley is not responsible for these charges. These parcels cannot be tracked and Wiley is not responsible if the parcel is lost in transit.
Freight charges are as follows:
New Zealand: 1 item A$18.00, 2 items A$25.50, 3 items A$33.00, 4 items A$40.50, 5 items A$48.00. For 6 or more items, Australia Post international rates will apply. Please email firstname.lastname@example.org for a quote.
Other Overseas destinations: 1 item A$23.00, 2 items A$43.00, 3 items A$53.00, 4 items A$63.00, 5 items A$73.00. For 6 items or more, Australia Post international rates will apply. Please email email@example.com for a quote.
Delivery times for all services are not within the control of Wiley. Where possible, links to carrier track and trace websites are listed on Wiley's website. Any third party websites that may be accessed through Wiley's website are the sole responsibility of the third party who is hosting the website. Wiley makes no warranty as to the accuracy or completeness of any information not within its control.
Orders once completed, are transmitted to our distribution services provider several times per day and once transmitted can no longer be amended or cancelled, so please ensure that all details are correct before completing your order. Customer orders placed with Wiley are mostly dispatched the following business day.
4. Electronic products, including eBooks and JacPLUS products
Wiley supplies eBooks with certain rights restrictions and in file formats which are only able to be accessed and read with certain software. eBooks are non-refundable except in certain limited circumstances under the Australian Consumer Law, so in continuing with any eBook purchase you agree that you are aware of and accept these restrictions and requirements as listed in the eBook section.
JacPLUS products include all online interactive eBooks (with a downloadable component), online games and assessment and learning tools, such as AssessON and StudyON which are sold under the Jacaranda imprint.
These products require registration through the JacPLUS portal and each product has separate terms and conditions which will need to be accepted before you can access the relevant online product. JacPLUS products also require certain minimum system requirements for your operating software. In continuing with this purchase you agree that you are aware of and accept these terms and requirements.
5. Backorders for out of stock items
Where the item ordered is not in stock an option to either record a backorder or cancel the order is given. Your credit card will not be charged for the out of stock item until stock becomes available and the item is made available for shipment.
6. Returns and claims
Please choose carefully, Wiley does not issue a refund if you simply change your mind or make a wrong selection. Where goods are faulty or damaged, incorrectly supplied, wrongly described, are not of merchantable quality or are not fit for their intended purpose, you may choose between a refund or exchange. Incorrectly supplied and wrongly described physical product must be returned to Keppel Logistics' Distribution Centre in an unused condition. All returns of this nature must be pre-authorised by our Customer Service Department.
Return Policy for E-books
E-books are non-returnable and non-refundable. Please use a test download to be sure that your system is properly configured before you make a purchase.
Return Policy for E-books for Australian Customers
E-books are non-returnable and non-refundable, except in certain limited circumstances under the Australian Consumer Law. We do not refund if the reason is solely that customers did not realise the restrictions on usage or software required to access or use the e-books. Please use a test download to be sure that your system is properly configured before you make a purchase.
Please contact Customer Service with the contact options in the CONTACT US section on our websites.