I am receiving the following error message when I try to submit a testlet of study questions:
Error type: ajax error
Description: /reset/RecordMetricWithPropertiesWithGUID error
Recommendation: please try again later
How can I resolve this issue?
Please follow these steps in order to resolve your issue:
- Answer all of the questions in the testlet
- Submit the testlet (NOTE: Repeat steps 1 & 2 if additional testlets load)
- Access the Metric Screen
- Archive all attempts for this item
- Clear your browser cache and close all browsers. If you don't know how to clear your browser cache, then please click here for assistance.
- Log into Efficient Learning once again and launch your product you were having problems with
- Attempt the testlet again.
If the issue persists after trying this, then please contact product technical support for further assistance.