My Leaders and Observers are not receiving emails sent by LPI Online. What could be the problem?
A variety of issues can cause users to not receive their emails, please check the following:
- Confirm that the email addresses have been entered correctly
- Confirm that the Participant/Leader/Observer notification date has been reached
- Determine if the affected users are using a personal email address such as gmail, yahoo, msn, or if they are using a company address.
If the affected users are using a person email address, then please have them add this address (firstname.lastname@example.org) to their address book and then send them a reminder. They should now receive it.
If the affected users are using a company email address, then please contact the IT department of the company, and have them "whitelist" these addresses. This will ensure that all LPI communication is delivered:
Once these addresses have been whitelisted by the IT department, please send the affected leaders/observers a remind email.
NOTE: The welcome/reminder email Text/ Titles that are sent from LPI are available here: