Americas: Returns Policy

Version 11

    Question:

     

    What is Wiley's Return Policy for books?

     

    Answer:

     

    Our return policy will be dependent on whether you are a consumer, higher education bookstore, or reseller.  Please locate the correct return policy below:

     

    Consumer

     

    If you are not completely satisfied with a product purchased from John Wiley & Sons, Inc., return it within 30 days of receipt for a replacement copy or a full refund, with the exceptions noted below. Wiley will reimburse the cost of shipping for returns of any item sent in error.

     

    E-books are non-refundable and non-returnable.

     

    For WileyPLUS Registration Codes, please see our return policy here.

     

     

    Addresses for Returns

     

    When returning products, please include a copy of the invoice in the package with the returned product(s).  Be sure to send by traceable means.

     

    John Wiley & Sons Return

    c/o CLDC

    10650 Toebben Drive

    Independence, KY 41051

     

     

    Higher Education Bookstore

     

    Please see the attached Higher Ed Bookstore Returns Policy PDF below for our policy.

     

    Reseller

     

    Please see the attached Resellers Returns Policy PDF below for our policy.