Author Services Live Chat Hours

Version 2

    Please be advised that we are currently experiencing technical difficulties with Author Service Live Chat, and are unable to provide Live Chat support at this time.

     

    You may continue to submit a support request via our online form whilst we work to resolve this issue.

     

    Please accept our apologies for any inconvenience.  (23 September 2019)

     

     

    Question:

     

    When is Live Chat available for Author Services?

     

    Answer:

     

    Author Services Live Chat is available at the following times:

     

    01:00 – 21:59 UTC     Monday – Friday

     

     

     

    London (BST)

    New York (EDT)

    Singapore (SGT)

    Sunday

    Closed

    9:00pm – 11:59pm

    Closed

    Monday

    02:00 – 22:59

    12:00am – 5:59pm and 9:00pm – 11:59pm

    09:00 – 23:59

    Tuesday

    02:00 – 22:59

    12:00am – 5:59pm and 9:00pm – 11:59pm

    00:00 – 05:59 and 09:00 – 23:59

    Wednesday

    02:00 – 22:59

    12:00am – 5:59pm and 9:00pm – 11:59pm

    00:00 – 05:59 and 09:00 – 23:59

    Thursday

    02:00 – 22:59

    12:00am – 5:59pm and 9:00pm – 11:59pm

    00:00 – 05:59 and 09:00 – 23:59

    Friday

    02:00 – 22:59

    12:00am – 5:59pm

    00:00 – 05:59 and 09:00 – 23:59

    Saturday

    Closed

    Closed

    00:00 – 05:59