• COUNTER Code of Practice for Release 5

    Question:   Does Wiley Online Library adhere to the COUNTER Code of Practice for Release 5?   Answer:   All Wiley usage reports follow the processing rules and terminology as outlined in the COUNTER ...
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  • Wiley Online Library User Guide

    Access the Wiley Online Library Training Hub for user guides and quick training videos
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  • IP Anonymizer Compliance Updates

    Question:   I am using an anonymization service to access Wiley Online Library, but I am having issues accessing my content within Wiley Online Library.  What can I do to resolve this issue?   Answer: &...
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  • Support for Z39.50

    Question:   Does Wiley Online Library support Z39.50 for federated searching?   Answer:   Wiley Online Library does not support Z39.50, but does support SRU for federated searches.  For more inf...
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  • Contact Global Journal Services

    Question:   How can I contact Global Journal Services?   Answer:   Telephone Enquiries: Our global Customer Services team is available 24 hours a day, 7 days a week* Email Enquiries: We will respond w...
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  • Essential Evidence Plus (EE+) Access Methods

    Question:   What are the authentication methods supported by Essential Evidence Plus (EE+)?   Answer:   The authentication methods supported are:   EzProxy IPs OpenURL Username/Password
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  • Access Issues for Non - Account Managed, Basic Access License (BAL), or Title By Title (TBT) Customers

    Question:   Who should I contact if I am a Non - Account Managed, Basic Access License (BAL), or Title By Title (TBT) Customer" and have an access issue?    Answer:   Non-Account Managed,BAL, or T...
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  • Access to a Title that has Ceased Publication, Been Transferred, or Sold

    Question:   What happens when access to a title that has ceased, been transferred, or sold?   Answer:   Titles that have ceased publication with us are not available for Article Select Token, PPV or Dat...
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  • Account Managed Enhanced Access License Customer(s)

    Question:   What should I do if I am having access issues as a Account Managed EAL, Enhanced Licensed, or Licensed Customer?   Answer:   Account Managed Customers EAL, Enhanced Access Licensed Customer...
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  • Using Advanced Search

    Question:   How do you use "Advanced Search" in Wiley Online Library?   Answer:   The Advanced Search function provides options for more complex searching.   To do an advanced search, Access ad...
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  • Essential Evidence Plus (EE+)

    Question:   What is Essential Evidence Plus (EE+)?   Answer:   EE+ is a powerful, comprehensive clinical decision support system that integrates information on 9,000 diagnoses into healthcare professio...
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  • SUSHI

    Question:   Is SUSHI implemented on Wiley Online Library?   Answer:   Yes. SUSHI is part of the COUNTER-compliant usage reports, and is supported on Wiley Online Library.   For SUSHI data, plea...
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  • Setting Up TPS Access for my Organisation

    Question:   How Do I set-up TPS access for my organisation?   Answer:   To setup TPS access on Wiley Online Library, please complete the appropriate TPS Configuration Form and send it to your eal@wiley...
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  • Text Data Mining (TDM)

    Question:   How to get started downloading articles for Text Data Mining (TDM)?   Answer:   Wiley uses the Crossref TDM service to enable bulk access to content for TDM purposes. This ensures that user...
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  • Article Select Tokens via Rightfind

    Question:   Does the Wiley Online Library support Rightfind?   Answer:   Institutional Article Select Token customers can utilize the Rightfind platform for their tokens. The following setup is require...
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  • NHS IP Addresses

    Question:   Can NHS Trusts use IP authentication to access the Wiley Online Library and the Royal Marsden Manual?   Answer:   The Health and Social Care Network uses dynamic IP addresses. Therefore, we ...
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  • Setting up OpenAthens or Shibboleth on Wiley Online Library

    Question:   How do I setup OpenAthens or Shibboleth on Wiley Online Library?   Answer:   To setup Shibboleth federated access on Wiley Online Library, please complete the appropriate Request Form (se...
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  • Accessing Content via OpenAthens or Shibboleth Authentication

    Question:   How can I access my institution's subscriptions via OpenAthens or Shibboleth authentication?   Answer:   To access your institution's subscriptions via OpenAthens or Shibboleth, please fo...
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  • Institution's OpenAthens Administrator Contact Information

    Question:   How do I locate my institution's OpenAthens administrator?   Answer:   Your institution’s administrator details will be available from the Athens forgotten password page by simply t...
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  • EZProxy for Remote Access for Wiley Online Library

    Question:  What is the correct configuration for using EZproxy for remote access for Wiley Online Library?   Answer:  If your library is setup to support HTTPS, for the Wiley Online Library configurati...
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