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Announcement 1 Live Chat System Maintenance: 22 April 2018  08:55 - 10:00 UTC
Announcement:Live Chat System Maintenance: 22 April 2018  08:55 - 10:00 UTC
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wiley-knowledge
Question:   As an instructor, I created an assignment using question pools and set the total points to a specific value.  Why does the assignment have a higher point value than what I set?   Answer:…
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wiley-knowledge
Question:  I’ve already logged in and completed the course setup, but I’m getting this error message when trying to access my CPA program in the Wiley Efficient Learning app:   "you must first log…
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Question:  As an instructor, when accessing or previewing a WileyPLUS assignment I receive the following error:   “The idString can't be null or empty string.”   How can I resolve this issue?  …
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wiley-knowledge
Question:   While taking an assessment, some of the questions appear to be missing mathematical symbols. How can this be fixed?   Answer:   When you come across a question that looks like it’s…
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Question:  When I launch my course, why does it open to an assessment and not the dashboard?   Answer:  Upon launching the course, if you have any assessments that you have started, but did not…
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wiley-knowledge
Question:  I entered my information into X-BASS and clicked Save Current Record, but when I reopened X-BASS the info is gone.  Why is this happening?   Answer:  This issue occurs when the X-BASS…
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Question:  My student has completed all of the parts in a Parts Level Submission question and it is showing a score for each part.  However, the final score is displaying 0 points.  Why is it…
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wiley-knowledge
Question:  I’m an instructor and the ORION Option does not appear in my course.  How can I access ORION?   Answer:  Courses that contain the ORION Module, will list in the course title “with…
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Question:  Where can I find the a copy of the Student LPI Scoring Software?   Answer:  As of December 27, 2017 the Student LPI Scoring software has been discontinued.  If you have previously…
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wiley-knowledge
Question:  I have purchased a bundle for my WileyPLUS class that included Minitab in the Read, Study, and Practice section, and I am having problems redeeming my code for Minitab.  How do I redeem my…
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