It’s rare these days that a project goes off without a hitch. Usually, at the very least, there’s some minor conflict or setback that triggers tense moments and fast decisions. It’s easy to write these smaller struggles off as unimportant, but these are exactly the kind of situations that need to be managed with care and finesse rather than quick patch-ups and forced camaraderie.
The first defense against conflict is to try and have a solid plan in place that does not allow room for ambiguity or mistakes. However, since we’re all human, mistakes and errors do occur. When that happens, the extent of the damages a conflict causes will be a result of how quickly and effectively the situation is managed. Having an open door and conducting focus groups at the beginning of the project can be a great way to get things off to a successful start.
However, when conflicts do arise while working on a project, one of the best ways to manage them is to take time to get to the root of the issues. Spending time with colleagues to understand their concerns and then being sure to follow up after a proposed resolution has been put in place can go a long way to smoothing over hurt feelings.
Managing conflict resolution is by no means an easy task, but there are steps leaders can take to ensure they know the best practices of how to proceed when conflict arises. For more information on how to deal with conflict when it rears its head, check out 10 Ways to Manage Conflict in Project.